• What happen if I selected an item and put into the shopping cart but do not proceed for a period of time?
  Merchandise that has been put on the shopping cart will be reserved for a period of 4 hours for further execution by user. After this period, the merchandise would be taken out from the cart (quantity be reduced to 0 upon checkout) and be available for other customers.
      

• When will I be billed?
  Once you checkout, you need to select the payment method. Complete payment must be made before we deliver the items to you.
     

• Do I have a choice in currency payment?
  At Spes.com.my, we only transact in RM Ringgit Malaysia.
      

• What if I want to return my product?
  Please refer to our Return Policy.
    

• Is my privacy protected?
  Please refer to our Privacy Policy.
     

• Is my credit card information secure on the Internet?
  We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. As for credit card information that you entered during the purchasing process, it would pass through our site to payment provider that we used; it is invisible to us.
   
  Please refer to our Privacy Policy for more details.
       

• When do I expect to receive the merchandise?
  Orders received will be processed immediately. Estimated delivery time depends on the destination address. To calculate the delivery time, we add the time it takes for your ordered merchandise to arrive at our warehouse from our supplier and the time needed for the delivery agent to deliver to your designated addresses.
     
  The following is an estimated time of delivery
    
  Standard shipping: 5 - 7 business days.
    
  Please note that we do not deliver to P.O. Box addresses.
           

• Do you accept cheque payment?
  No.
      

• Will I will be able to view the total Shipping Charges when I checkout?
  Yes.
     

• How soon can I expect the goods after I purchased online?
  The goods will be delivered within 7 days from the date of your order. In the event that some of the products that you have purchased run out of stock, we will contact you to inform you.
      

• How will the purchased items be delivered?
  We are using Pos Laju for their fast and reliable service.